Contact Us | Shipping Policies | Free Shipping on Orders $99+ | Next Day Air | Order Confirmation and Tracking | Delivery Policies | Return Policies

Contact Plummarket.com

If you have questions or feedback about your online shopping experience please email ecommerce@plummarket.com or call 855-PLUMMARKET (855-758-6627), Monday – Friday, 9am – 5pm EST.

Shipping Policies

All orders must ship to one address. If you would like to have orders shipped to separate addresses, multiple orders must be placed.

Free Shipping on Orders $99+

This offer excluding all liquid products including but not limited to all bottled beverages, condiments, salad dressings, oils, vinegar, pasta sauce, liquid cleaning products, liquid body care products, Aztec Secret Healing Clay, and also baking ingredients (liquid and dry) . The discount will be applied automatically in the cart. This offer does not apply to orders weighing over 200lbs. Qualifying orders must be shipped to one address. This offer is not valid in Hawaii or Alaska. Please email us at ecommerce@plummarket.com with any questions.

Next Day Air and 2nd Day Air

All Next-Day Air and 2nd Day Air orders must be placed by 2:00PM EST for same-day shipping on business days. Otherwise, the order will be shipped the next business day. If an order is placed on Friday by 2:00 PM EST, the shipment should be received by the customer on Monday, pending credit card verification. Any order placed on a weekend will be shipped on the next business day. Business days are Monday through Friday (excluding holidays, and subject to shipping availability).

Order Confirmation and Tracking

You will receive an order confirmation email shortly after your order has been received. Once your order has been shipped, you will receive a shipment confirmation email with the tracking number.

Handling Time

Orders are typically filled within 1 to 2 business days of the order being placed. You should expect your shipment to arrive within 5 to 10 business days, not including holidays. Please note that UPS Ground service does not guarantee delivery times. If there are special timeframe needs, please contact us. We will do whatever it takes to get it to you on time.

Shipping Time

Orders shipped UPS Ground will take the following number of business days to ship.

 

Additional Shipping Details

At this time, Plum Market does not ship internationally or to countries or US territories outside of the United States.

 

 

Return Policies

Return Policy

We want you to be fully-satisfied with every item that you purchase from Plum Market. If you are not satisfied with an item that you have purchased, you may return the item within 30 days of purchase for a full refund of the purchase price, minus the shipping, handling, gift wrap, or other charges.

You can expect to receive your refund within 14-21 business days after the package has been returned to Plum Market and the refund will be credited to the original purchasing credit card or gift card account number only. The item(s) must be returned in new and unused condition, in original boxes (whenever possible), and with all paperwork, parts and accessories and original sales receipt (or packing slip for web orders) to ensure full credit. You will receive a full refund in the original form of payment for unopened items and store credit (at the current price) for opened items or items returned without a receipt. All products must be returned to:

Plum Market
Attention: E-Commerce Division
6565 Orchard Lake Road
West Bloomfield, MI 48322

For returns via mail, you must carefully package the product; you are responsible for the cost of return shipping. We must physically receive the returned product within 30 days of purchase. Plum Market reserves the right, at its sole discretion, to reject any return that does not comply with these requirements.

 

Wine, Beer & Spirits

 

Shipping Wine, Beer & Spirits

We currently ship wine to California and Florida, as well as wine, beer & spirits in Michigan. Please contact us here.

 

Returning Wine, Beer & Spirits

Unfortunately, due to state laws, we are unable to accept returns of wine or spirits.

 

In-Store Wine Pickup- West Bloomfield, MI

We currently only offer wine pickup at our West Bloomfield, Michigan location. If you are interested in purchasing wine from out Chicago location, please visit PlumMarketChicagoWine.com. If you place an order during business hours, expect to receive an email from us in about an hour to let you know when your wine will be ready. (Most orders are ready for pick-up next day, while some may take as long as a few days if we need to fill your order from multiple stores.)

Plum Market Chicago Wine

At PlumMarketChicagoWine.com, you can find a listing of our current offerings inventoried at our Old Town location.

Requests

If you are interested in a specific wine, please contact us here.

 

Additional Questions

Our friendly and professional staff is ready to assist you. If you have any questions regarding your purchase or if you need to cancel an order, please email Ecommerce at ecommerce@plummarket.com or call (855) PLUMMARKET (855-758-6627), Monday - Friday 9:00 AM – 5:00 PM EST. All orders may be cancelled until the orders have been shipped.