technical difficulties


We apologize for the recent glitches in our app that have logged guests out and locked their accounts.

We know that this has been frustrating for our users, and we are working hard to resolve the issue as quickly as possible!

If you see the “Account Locked” error, please follow these instructions to recover your account:

  1. Tap “OK” on the error message.
  2. On the next screen, tap the “Forgot Password?” link.
  3. Enter the email address associated with your Rewards account and tap “Send Me Reset Password Instructions”
  4. Look for an email from Plum Market with a link to reset your password. Be sure to check different folders in your email, like “Clutter,” “Promotions,” or “Junk.”
  5. Click on the Reset Password link in the email and enter your new password.


Once you follow these steps, your account will be unlocked and you will be able to log back in with your new password.

We appreciate your patience and understanding as we work to resolve this issue. We value your feedback, and we will continue to make improvements to our app to make it more rewarding for our users.

More information:

Our developers are also actively working on increasing the loading speed of the app. Be sure to visit the app store to update your app to the latest version.

The Plum Market app is the easiest way to access Coupons, Rewards, & Freebies! Clip your coupons and scan your barcode each transaction to save and earn rewards on your purchases, plus access our weekly sales, and more!

We love your feedback! Follow this link to let us know about your most recent experience.